Product Lifecycle Policy
The Product Lifecycle Policy is designed to help you plan for the ultimate evolution of your Lixian test equipment and provide advice on how to move forward. Read below to learn about the different support options available at each step of the product lifecycle, or visit the Discontinued Product section to find out what stage your product is in.
| Factory Technical/Phone Support | Preventive Maintenance | Calibration | Repair/Parts | |
| Phase 1 | Y | Y | Y | Y |
| Phase 2 | Y | Y | Y | Y |
| Phase 3 | Limited Support | Y | Y | Reasonable Efforts |
| Phase 4 | Limited Support | Y | Y | No Repair Parts |
PHASE 1: IN PRODUCTION/FULL SUPPORT
Products in Phase 1 are in full production, under warranty or out of warranty depending on timing, and…
Service support options for hardware and software are available.
Hardware and parts are available.
Software updates to the current production version are available.
PHASE 2: OUT OF PRODUCTION/FULL SUPPORT
Products in Phase 2 are out of production, under warranty or out of warranty depending on timing, and…
Service support options for hardware and software are available, but could be limited in special cases.
Hardware and parts are available.
Software upgrades to the current production version are available. Software updates will be available for safety and data integrity issues ONLY.
Additional Information
Lixian Professional Services can provide validation services at all stages, provided the necessary equipment and gear is available. Sometimes, support for "special stage 4 systems" can be provided through custom arrangements and agreements with lixian services. No engineering or manufacturing support is provided for these systems.
Each software product has a unique version number. The version number is divided into two parts: the major version number and the minor version number.
For example, version 1.3 = major version is "1" and minor version is "3"
A software "upgrade" will correspond to a change in the software major version number.
For example, upgrade = move from version 1.3 to 2.1
A software "update" will correspond to a change in the software minor version number.
For example, update = move from version 1.3 to 1.5
An "update" is a fix released for a specific issue to improve or fix software product functionality, while an "upgrade" is a broadly released enhancement.
Accessories such as grips, fixtures, extensometers, etc. are not covered in this table. Your frame may have accessories that fall into the stage 3 or stage 4 categories. If in doubt, please contact your local sales representative for clarification.
