With you every step of the way

We provide exceptional personalized support and a partnership that puts you first. We are ready with services, tools, and trained staff to work with you on your objectives:

• Regular Calibration of testing instruments

• Preventative maintenance to extend the life of your investment

• Reducing the cost of ownership

• Minimizing downtime

• Developing user skills

• Streamlining testing processes

With over 300 field service professionals in every major market, we are regionally close to you and ready to help.

Lixian provides the highest quality calibration services, offering a wide range of factory and on-site calibration services,As a global provider, Lixian has factory-trained engineers providing calibration services in Europe,  America, and throughout Asia.All calibrations are traceable to the International System of Units (SI)through the local National Metrology Institute (NMI).

In addition, our calibration laboratories are ISO/IEC 17025 accredited laboratories that have demonstrated competence,impartiality, and performance capabilities to give our customers confidence in the results of your materials testing systems.

Preventive maintenance helps you get the most out of your test system, and combining preventive maintenance with calibration services is the most convenient and cost-effective way to meet ISO 9001, ASTM E4, and ASTM E83 compliance requirements.

Lixian’s engineers have access to documentation, factory-specified parts, and tools to keep your equipment at peak performance. Each visit includes a set of predefined maintenance activities designed to minimize system downtime, maximize performance, and extend the life of your test system. Contact Lixian Professional Services today to discuss how to protect your Lixian.

Supporting technical needs and providing security for the future

Lixian technical support engineers are located around the world to help you solve the challenges you may encounter during testing. Technical support contract holders receive priority response to ensure that their questions are answered as quickly as possible. For your convenience, we provide technical support remotely via phone, email, or online diagnostic assistant tools.

Our training courses offer a wide variety of courses designed to meet the training needs of system operators and test method developers, whether they are novice or expert users.

Industry Leading Remote Technical Support

Lixian Instruments is a first-class service platform that can provide users with faster and simpler technical support. By leveraging secure screen sharing and integrated augmented reality (AR) tools, operators can watch support engineers troubleshoot in real time. Cloud-based technology enables Lixian Instruments support to easily find your device records, assess issues, and provide solutions with unprecedented speed and efficiency.

Lixian Instruments also allows you to easily upload data files with support tickets and download software updates within the platform. 

Keeping your systems running and data flowing

No matter where you are in the world, our trained field service engineers are available to travel to your site and repair your system. To minimize costs and downtime, these services can be purchased as part of a standard or enhanced service agreement, or purchased on an as-needed basis.

We can also repair and refurbish your system in one of our global factories. Our dedicated team of engineers and technicians have years of experience with your equipment and can provide refurbishments for products ranging from transducers to actuators.

As new technologies emerge, your test instruments can be improved to keep pace with growing test and industry demands. Lixian Instruments Well-defined product lifecycle stages can help you assess the supportability status of your system and recommend the most efficient and cost-effective path forward.

No matter where your system is in our product life cycle, as long as it is operational, Lixian Instruments can calibrate it. However, if your goal is to maximize the potential of your test investment, our product lifecycle is designed to help you through software updates and upgrades, system retrofits, and even complete system replacements.